All systems are operational

Stickied Incidents

Thursday 30th September 2021

Order-Service Limits are not properly executed

Limits are not properly executed but deleted.

  • The bug is resolved and we are working together with affected students in order to compensate for any losses by not happened position closing

  • We have applied another fix and are continuing to monitor the situation

  • If you have had open limits/stops in the month of September and have ended up with unclosed positions due to this bug, please write an e-mail to info@virtualalpha.io, preferably stating the following information: Valor, Type (Limit/Stop), approximate value and approximate date the limit/stop was placed. We will do our best to help you out.

  • We believe to have resolved the bug and are monitoring the situation further.

  • The issue has been identified and is being resolved

  • To prevent further issues, limit deletions have been temporairily disabled. In case you have an open position which would be affected by a limit/stop, it will be added manually later.

  • We can confirm that proper limit/stop execution fails in cases where it's triggered. While we are solving this issue, please DO NOT rely on this functionality to work.

    We are sorry for any inconvenience caused.

  • Past Incidents

    Monday 29th November 2021

    No incidents reported

    Sunday 28th November 2021

    No incidents reported

    Saturday 27th November 2021

    No incidents reported

    Friday 26th November 2021

    No incidents reported

    Thursday 25th November 2021

    No incidents reported

    Wednesday 24th November 2021

    No incidents reported

    Tuesday 23rd November 2021

    No incidents reported